Third Party Reviews Reviews For Sport Clips Haircuts of Palatine

I COULD GIVEN 0 IF GOOGLE REVIEWS ALLOW ME DO IT. I HAD THE WORST EXPERIENCE EVER. Walked in that store around 1PM today and I saw a 1 hour and 1/2 waiting time. I told Kena that I will come back around that time and she said it won't take that long may be half hour. I came back around 1?0 PM, she just finished a hair cut with a customer and it was another customer waiting too and she asked if he signed in online or in the store and he wasn't so she did'tn care about me and so this customer jump in front of me. Then few minutes before she finished with that gentleman a different customer walked in and he had signed in online so after I was waiting so long for a simple hair cut this customer jumped in front of me again. I asked Kena why she was taking this customer that was not in the store or the appointment wasn't show in the screen, she just said a B.S excuse that whoever signed off online goes first. THEN WHY SHE TOOK THAT CUSTOMER WHO WAS IN THE STORE W/OUT AN APPOINTMENT ONLINE OR SIGNED IN THE STORE??? I'VE BEEN WITH THIS STORE FOR MANY YEARS AND KENA IS GOOD DOING HER JOB BUT CUSTOMER SERVICE IS PART OF BEING GOOD. I FELT VERY DISAPPOINTMENT FOR THE LACK OF CUSTOMER SERVICE AND THE PERSONAL OF THAT STORE SHOULD WELL TRAINING AND INFORM ALL CUSTOMER WHAT IS GOING ON WITH ALL THE APPOINTMENTS WITH PEOPLE THAT ARE INTO THE STORE OR SIGNED ONLINE. TO ME PEOPLE THAT SIGNED IN THE STORE SHOULD GET THE PRIORITY....I THING YOUR STORE LOST A LOYAL CUSTOMER... IT'S UP TO YOU IF YOU WANT TO DEAL WITH AN EXPERIENCE LIKE MINE!!!

Great location to get a professional haircut. Will always recommend the Palatine location

Talented and friendly staff